At MAWDY we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect. Our company is a leader in providing claims handling services, assistance services and speciality risk products.

The Insurance Practitioner Apprentice will complete a structured three-year apprenticeship programme, combining academic learning with on-the-job experience across key areas of the business. This role is designed to provide broad exposure to Assistance, Sales, and Claims, enabling the apprentice to develop a strong foundation in insurance operations and customer service.

While on the programme, in addition to gaining on the job insurance experience, you will complete the insurance industry professional qualifications APA and CIP as well as a Bachelor of Arts (Honours) in Insurance Practice (Apprenticeship) which is Level 8 on the NFQ awarded by ATU Sligo. Throughout the programme, the apprentice will rotate across multiple departments, building practical skills, technical knowledge, and professional capability.

What you'll do:

During the apprenticeship, responsibilities will evolve in line with training, experience, and qualification level and may include:

• Handling inbound customer enquiries in a polite, professional, and customer-focused manner
• Providing clear and accurate information on insurance products, policy cover, entitlements, and claims processes
• Liaising with customers, suppliers, and internal teams to deliver timely assistance services
• Accurately recording customer interactions and maintaining system records
• Supporting sales activity by managing inbound sales enquiries across multiple channels (phone, email, web chat)
• Registering, administering, and progressing insurance claims in line with company procedures and service standards
• Communicating claims decisions clearly and empathetically, escalating complex cases where required
• Supporting more complex claims handling activities following APA qualification
• Working towards agreed service level agreements (SLAs), KPIs, and performance targets

General Responsibilities

• Actively participating in all required off-the-job learning and academic assessments
• Applying learning from the apprenticeship programme in the workplace
• Working collaboratively with colleagues across departments
• Adhering to all company policies, regulatory requirements, and governance standards
• Undertaking additional duties as required to support business needs

Working Hours:
Full-time: 35 hours a week, core business days are Monday to Friday from 9.00am to 5.00pm with a 1-hour unpaid rest period for lunch. These hours may change if required to meet business requirements. You may also be required to provide Support (telephony/admin tasks) to the Assistance team outside of core business hours sporadically, e.g. during busy periods.

What we’re looking for:
The successful candidate will be a forward-thinker with a curious mindset, with a passion for achieving the best results for our customers.

• A strong interest in building a career in the insurance industry
• Excellent communication and interpersonal skills
• Customer-focused mindset with a professional and positive attitude
• Willingness to learn, adapt, and work across multiple business areas
• Good organisational skills and attention to detail
• Basic IT skills, including familiarity with Microsoft Office

Minimum Entry Level Requirements:
Applicants must meet the entry requirements for the Insurance Practitioner Apprenticeship programme.
Typical requirements include:

• Minimum age of 18 years.
• Leaving Certificate requirements as specified by the apprenticeship programme; or
• FETAC Level 5 qualification; or
• Mature applicants (23+) may apply through the mature student route.

What we offer you:

• Enhanced annual leave
• Service awards
• Time and attendance quarterly rewards
• Paid professional education and examination support
• Structured career development pathway
• Mentoring and coaching from experienced insurance professionals
• Opportunity to progress into a permanent insurance advisory role
• Free Motor Rescue and European Travel Insurance & 20% discount on travel insurance outside Europe
• Health insurance discount
• Bike to work scheme
• Death in Service benefit
• Travel Pass
• Wellbeing Programme
• Vibrant workplace culture including a sports & social club, book club, inclusive holiday celebrations and regular office events that bring our team togethe
• City centre office location, handy for public transport
• Gym discount membership with Snap Fitness & Active Fitness

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

To Apply: For more information on the role, please reach out to Jennifer Costello, HR Generalist (jcoste2@mawdy.com) and please attach a PDF copy of your CV.