Apprentice Claims Handler
At Kennedys, we have been providing claims handling services for over 25 years and for 7 years in Ireland. We handle over 60,000 claims a year and managing over 90 claims handling schemes.
We are looking for an ambitious and talented individual(s) who shows the potential to develop into a high performing claims handler. This opportunity is a three year fixed term contract apprentice scheme that provides exposure to all aspects of our claims handling business, allowing you to develop your technical expertise as well as professional skills.
While on the programme, in addition to gaining on the job insurance experience, you will complete the insurance industry professional qualifications APA and CIP/QFA as well as a Bachelor of Arts (Honours) in Insurance Practice (Apprenticeship) which is Level 8 on the NFQ awarded by IT Sligo.
When you join Kennedys, you will receive a tailored induction and will be assigned a business supervisor and mentor to provide support throughout the scheme.
We will work with you to enable you to reach your development goals and aspirations for your career at Kennedys. In return, we expect you to bring the commitment and drive to add significant value to the company.
Team
Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, based in Taunton, Bristol, London and Dublin handle claims on behalf of major international insurers, brokers, managing general agents and insurer led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.
Responsibilities:
- Assist with the administration of a portfolio of insurance claims under the supervision of experienced Claims Handlers.
- Open new claim notifications, upload documentation and accurately maintain claims handling systems.
- Support the team with general claims administration, including processing correspondence, payments and file management.
- Liaise with clients, insurers, brokers and other stakeholders to obtain information and provide updates.
- Assist with preparing reports, management information and claims-related documentation.
- Ensure claim files are maintained accurately and in accordance with internal procedures and service level agreements.
- Monitor outstanding actions and support the progression of claims to ensure timely resolution.
- Escalate issues, concerns or complex matters to senior team members where appropriate.
- Maintain high standards of customer service and professionalism in all interactions.
- Participate in structured training and development activities, working towards relevant professional qualifications where applicable.
- Support the wider Claims Handling team during periods of high workload and contribute to team objectives.
- Adhere to all regulatory, compliance and risk management requirements
Entry Requirements
- Be 18 years of age or older
- Mature students - if over 23 years there are no minimum educational requirements - documented interview required
- FETAC Level 5 qualification holders*
- Between 18 and under 23 years – Leaving certificate, minimum of 160 points to include two honours in higher level paper and passes in Maths and English/Irish with specific requirements on grades/levels
Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 48 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.
The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.
We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
