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Davies Group - Dublin - Loss Adjuster


Davies Group

10b Beckett Way, New Nangor Road, Park West Business Park, Dublin
davies-group.com

Apply to: carolyn.higgins@davies-group.com

Loss Adjuster

Dublin Davies are looking to recruit a Desk Claims Handler in their Dublin office. This role has a particular emphasis in dealing with claims at First Notification of Loss (FNOL) and working on claims at the desk in order to advance the claims settlement process. The role entails ensuring that claims are settled in accordance with our Principals’ instructions but also handling the claim in the most effective and efficient method possible to further advance the reputation of the Davies. This individual will have autonomy within a given structure to ensure a portfolio of claims is handled to an acceptable level of performance as judged by the Directors and the audit process.

 

Duties, Responsibilities & Key Measures

  • Manage a portfolio of claims distributed from the registration unit of the Dublin office, by ensuring all claims are handled in and effective and efficient method.
  • Responsible for ensuring customers are handled in a professional manner by dealing with the claim quickly or by communicating regularly with the policyholder.
  • Develop, implement and carry out all practices and procedures as required by the Company and the Group and recommend changes where appropriate by agreeing the practical needs and applying change under the instructions of the Directors. This will involve obtaining full details / documents for considering the file referral to other specialist units within the Group.
  • Ensure individual workflow claims volumes are managed appropriately by communicating regularly with the registration department and Director. This means that the adjuster is responsible for completing all required correspondence, and ensuring issue within service level agreements to include not least preliminary reports, follow up letters, final reports, engaging specialists etc.
  • Responsibility for own training and development issues by discussing feedback and performance with own Line Manager and taking responsibility for own technical training and education.
  • Responsible for all Health & Safety matters relating to each claim, by working within the parameters of the Group Health & Safety Policy.
  • Promote the ethos of Davies by pro-actively managing the expectations of our Clients’ policyholders

 

Skills & Experience

  • Experience of dealing with difficult customer issues
  • Experience of organising and prioritising a demanding and heavy workload
  • Knowledge of property construction is an advantage
  • Knowledge of Insurance market place is an advantage
  • Ability to work within deadlines and to work under pressure
  • Time management
  • Accuracy
  • Verbal and written communication
  • Computer literacy
  • Negotiating skills The successful candidate will be required to successfully complete a minimum competency qualification and demonstrate a commitment to professional educational development.

 

Application Process

 

A bit about Davies

We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or ethnic background or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

 

Our values

As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”: to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do. We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey