Role: Apprentice Claims Handler

About the Company

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

About the Role

We are seeking a motivated and detail-oriented Trainee Claims Handler to join our Claims team. This role is based in our personal injury claims team and designed for individuals looking to start their career in insurance and gain hands-on experience in claims handling.
 

The successful candidate will gradually learn to handle personal injury claims from inception to closure, attend court hearings, negotiate settlements with solicitors, meet with clients & brokers/Insurers and ultimately to bring such claims to a successful and economical conclusion.
 

The role will be based in our office in Parkwest Business Park, Dublin 12.

What will your day look like:

• Claims Processing: Assist in the intake, review, and processing of insurance claims.
• Customer Service: Provide support to claimants, answering queries and guiding them through the claims process.
• Documentation: Ensure all claim documentation is complete, accurate, and filed appropriately.
• Investigation: Support the investigation of claims to determine validity and coverage.
• Communication: Liaise with clients, insurers, and other stakeholders to facilitate claim resolution.
• Learning & Development: Participate in training sessions and workshops to develop knowledge and skills in claims handling.
• Compliance: Adhere to company policies, procedures, and regulatory requirements.

About the Apprentice Programme

• We are looking for an ambitious and talented individual who shows the potential to develop into a high performing business professional. This opportunity is a three year fixed term contract apprentice scheme that provides exposure to all aspects of our business, allowing you to develop your technical expertise as well as professional skills.
• While on the programme, in addition to gaining on the job insurance experience, you will complete the insurance industry professional qualifications APA and CIP as well as a Bachelor of Arts (Honours) in Insurance Practice (Apprenticeship) which is Level 8 on the NFQ awarded by ATU Sligo.
• When you join Davies Group, you will receive a tailored induction and will be assigned a business supervisor and mentor to provide support throughout the scheme.
• We will work with you to enable you to reach your development goals and aspirations for your career at Davies Group. In return, we expect you to bring the commitment and drive to add significant value to the company.

Learning And Development:

As part of this role, you will be required to undertake the Insurers Apprenticeship Programme through ATU Sligo.  

Knowledge and Abilities:

• Excellent communications skills and a good telephone manner.
• Strong customer service ethos.
• The ability to work as part of a team.
• The ability to take responsibility for your own workload.
• Good planning and organisational skills
• Strong IT skills (proficiency in Excel a bonus)

Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension matching contribution model with the following contribution rates:
  • Employee 3%, Employer 3%
  • Employee 5%, Employer 5%
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase 

Minimum Entry Level Requirements

• Be 18 years of age or older
• Mature students – if over 23 years there are no minimum educational requirements - documented interview required
• FETAC Level 5 qualification holders
• Between 18 and under 23 years – Leaving certificate, minimum of 160 points to include two honours in higher level paper and passes in Maths and English/Irish with specific requirements on grades/levels

Interested applicants should ask themselves the following key questions before applying:

• Do I meet the minimum entry level requirements?
• Can I commit to a three year contract of apprenticeship?
• Do I have the self-motivation and time management skills to study at a BA (Hons) level and work at the same time?
• Can I be diligent and committed to all aspects of work, training and education?
• Do I have the ability to communicate effectively both with customers and in a team?
• Can I take ownership and accountability for my own actions and responsibilities?

Application Process and Timeframes

• Application submission with CV HERE