CIÉ, in conjunction with the Insurance Institute of Ireland, are inviting self-motivated, ambitious candidates to participate in its Insurance Apprentice Programme.

We will select a single apprentice to take part in this on-the-job training programme, commencing September 2025.  This individual will become an integral member of the CIÉ in-house claims management and insurance team with access to experienced managers.

About CIÉ Group Risk (Liabilities & Insurances)

Córas Iompair Éireann (CIÉ) is Ireland's national public transport provider. Over 230 million journeys are made annually on our network of national, regional, local and urban services across Iarnród Éireann, Dublin Bus and Bus Éireann.

The CIÉ Group Risk Department, based in Bridgewater House, Islandbridge, Dublin 8 brings together claims & investigations management, insurance management and risk management services, supporting the three Operating Companies, Dublin Bus, Bus Éireann & Iarnród Éireann:

1. In-House Claims Management & Investigations Team

The Claims & Investigations team manage the accident liability exposures centrally for the three Operating Companies in the CIÉ Group. Our main function is to actively manage the claims, (both Third Party and Employers Liability) and the own damage Recoveries for the Group. Our objective is to curtail the Companies potential financial exposure for alleged negligence. Our strategy on liability claims is to be proactive while taking a considered view on whether to defend or compromise cases.

2. Insurance Team

Our insurance team deliver a comprehensive value for money Insurance programme tailored to serve the best needs of the organisation and Operating Companies. As Certified Insurance Practitioners, we establish the scope of Insurance cover sought, the limits and cost, and thereafter liaise with Brokers to negotiate and arrange the placement of agreed cover. We engage with the Brokers on Market Submissions and provide extensive advice and support around the areas of policy renewal, and the management of Contracts, Licences and Agreements.

3. Risk Team

The principal objectives of the risk advisory service that we provide are to ensure the most economic and efficient management of risk within the organisation and to deliver valuable insights into the issues specific to the provision of public transport. We assist in the delivery of leadership and guidance regarding emerging risks and risk performance as against peer and industry assessments while ensuring we are compliant with legislative and regulatory changes..

Role Profile

This position is geared towards someone who is flexible, adaptable, and interested in career progression.

We are seeking an apprentice with the right attitude, i.e. an innate desire for continual learning, willingness to work as part of a team in getting the job done and focussed in self-developing so as to challenge the status quo when needed. Strong technical, analytical and communication skills are a must.

The successful candidate will be exposed to all areas of the business: from dealing with third party claims, following up with investigations, determining appropriate resolution channels to engaging with Brokers and Underwriters in the procurement of insurances.

It is to be expected that the role and responsibilities will develop in line with the candidate’s progression through the Apprentice Programme.

An example of claims duties includes but is not limited to:

• Investigate and follow up Customer care complaints
• Acknowledging letters of claim and commencing investigation.
• Requesting accident reports and arranging driver interviews as well as securing CCTV footage and witness statements.
• Determining evidential requirements including documents, CCTV, photographs, reports and records
• Assisting with the arrangement of Engineering / Locus Inspections
• Arranging medical examinations and liaising with direct claimants 
• Determining whether to refer claims to PIAB for assessment; determining whether to accept PIAB award
• Referring file to CIÉ Group Solicitors Office or forwarding to an external agent. Assisting in the preparation of briefs/materials for legal team and supporting litigation/ settlement processes
• Making recommendations on liability and quantum
• Requesting follow up information from claimant’s representatives and from our clients.
• Requisitioning cheques and other associated administrative duties
• Maintaining PIAB Diary in Excel
• Adjustment and revaluation of files on CMS Computer System
• Working as part of Investigations Team and generally supporting work in the Office

An example of insurance duties includes but is not limited to:

• Developing triangulations for submission to the market
• Assisting in the preparation of market submissions as at each renewal date
• Liaising with the Brokers to ensure renewals are delivered on time and within budget

Work relationships

• Reports to Head of Risk
• Manager of Group Investigations / Dept. Section Heads
• Manager of Group Insurances
• CIÉ Solicitors/legal agents
• Claimants and their solicitors

Why Work for CIÉ?

As well as a friendly and high-performance working environment CIÉ will provide the successful candidate with development opportunities in multiple areas.

CIÉ has a policy of developing all staff within the workplace, assisting them in learning by doing, you will find this role interesting and challenging at times but you’ll have a team of colleagues supporting your development.

Please forward applications for the attention of Marion Keegan, Manager, HR, to recruitment@cie.ie